At PromoPets.co.uk, we take pride in offering high-quality custom goods, including our Luxury Pattern Custom Dog Collars, designed to meet your specific preferences and requirements. As each item is uniquely crafted according to your choices, we regret to inform you that custom goods cannot be returned or exchanged unless there is a fault with the product.
Faulty Product Returns: In the unlikely event that you receive a Luxury Pattern Custom Dog Collar with a manufacturing defect or fault, we apologise for any inconvenience caused. Please contact our customer support team within 14 days of receiving the product, providing detailed information and supporting evidence of the fault. Our team will assess the situation promptly and guide you through the returns process if the fault is verified.
Non-Custom Items: For non-custom items available on our website, our standard Returns & Refunds policy applies. If you are dissatisfied with a non-custom product for any reason, you may be eligible for a return or exchange. Please refer to our general Returns & Refunds policy for more information on the eligibility and process.
Conditions for Returns: To be eligible for a return or exchange, the Luxury Pattern Custom Dog Collar must be unused, in its original packaging, and in the same condition as when you received it. The collar must not show any signs of wear or damage caused by your pet.
Refunds: If a return for a faulty custom product is approved, we will issue a refund to your original payment method within a reasonable timeframe.
Customer Satisfaction: At PromoPets.co.uk, customer satisfaction is of utmost importance to us. If you have any questions or concerns regarding your order or the returns process, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure that you and your pet have a positive shopping experience with us.
Please note that our Returns & Refunds policy for custom goods is in compliance with consumer rights and regulations. Thank you for choosing PromoPets.co.uk, where we strive to provide top-quality products and exceptional service for you and your furry companion.
